- Company No: 08176691
- VAT Registration No: 142 0547 45
- MBS IT Ltd, Alexandra Suite, Gresty Rd, Crewe, CW2 6EB
MBS IT Ltd
MBS IT Ltd is a trusted IT support company and Managed Service Provider based in Crewe, Cheshire. We specialise in managed IT services, cyber security, Microsoft 365, network infrastructure and business continuity.
We also operate an accredited in-house repair centre, backed by decades of electronics repair expertise. Our experienced technicians provide professional Apple, PC, laptop, projector and electronic device repairs, delivering high-quality diagnostics and repairs for both businesses and consumers.
In 2024, we achieved Apple Independent Repair Provider (IRP) status, allowing us to provide repairs using genuine Apple parts and Apple-certified technicians to Apple's approved standards.
Company Registration No: 08176691 | VAT Registration No: 08176691
Tel: 01270 874700
Address: MBS IT Ltd, Alexandra Suite, Gresty Road, Crewe, CW2 6EB
Opening Hours: Monday - Friday (08.30 - 17.00)
Key Services
- Managed IT Services (Business IT Support)
- Cyber Security
- Network Infrastructure Installation & maintenance
- On-site and Remote Support
- In-house Repair Centre
- Apple Specialist (Authorised IRP)
- Projector Repair
Our Journey
Not the Story of Your Average IT Company
MBS
In 1991, John Skellern established MBS at Radway Green Business Park offering computer sales, repairs and technical expertise at a time when personal computing was rapidly becoming mainstream.
A New Ownership
In 2000, Ian Carroll took ownership of MBS, bringing a fresh vision and a commitment to growth. With a background that included service in the Royal Air Force, a successful career with British Airways and experience running his own restaurant business, Ian brought a strong focus on customer service, leadership and continuous improvement.
Link-Level Services
Following the closure of the ICL Kidsgrove site in 1992, Ian MacArthur founded Link-Level Services after recognising an opportunity to provide specialist subcontract electronic design, development and support services to industry. Drawing on more than 30 years of experience in electronic engineering and senior management, he brought together a team of like-minded professionals (initially Alan, Dave, Mike and Ken) to provide consultancy, subcontract design work and small-scale production services. As the business grew, its focus gradually shifted towards maintenance, repairs, system installations and technical support, laying the foundations for the specialist repair centre we know today.
In the late 1990s, following the retirement of several team members, Link-Level Services began scaling back its operations. The company subsequently relocated from its original office within the Radway Green main building and rented a room from MBS on the same site. This move brought the two businesses closer together and marked the beginning of a long-standing working relationship.
Merger - Two Specialists, One Vision
In 2003, Ian agreed a deal to merge the businesses, bringing together two complementary areas of expertise. MBS had built a strong reputation for computer sales, IT support and customer service, while Link Level Services specialised in electronics maintenance, repairs and technical engineering services.
The merger was a natural fit, combining IT support and technology sales with advanced repair and engineering capabilities. By bringing these skills together, the business was able to offer a broader range of services and provide greater value to customers.
Following the merger, the two businesses operated as a single team while retaining their individual identities and areas of expertise. The MBS Computers brand continued to focus on computer sales, repairs and IT support, while Link Level specialised in electronics diagnostics and repair, including projectors, monitors and complex component-level repairs.
MBS Computers
MBS Computers focused on computer repairs, software support and business IT services. As technology became an increasingly important part of everyday business operations, the company expanded its support offering, helping local organisations keep their systems running efficiently and reliably.
Link-Level
Link Level became renowned for its specialist electronics and projector repair expertise, backed by decades of engineering experience. The team developed extensive knowledge in diagnosing and repairing complex faults across a wide range of equipment, including projectors, monitors, laptop motherboards and other specialist electronic devices.
MBS IT (2012 - Present)
In 2012, MBS IT Ltd was established, representing a significant milestone and bringing together decades of technical expertise, repair knowledge and customer service excellence under a modern technology brand.
One company for IT support, repairs and expert technology advice.
Today, MBS IT is a security-focused Managed Service Provider (MSP), helping small businesses build secure, resilient and reliable technology environments through managed IT services, cyber security, cloud solutions and strategic technology guidance. Alongside this, we continue to operate our accredited in-house repair centre, providing specialist repairs for computers, Apple devices, projectors and complex electronics. This unique combination of proactive IT management and advanced repair capabilities enables us to deliver a complete technology partnership.
Repair Centre - An Evolution For The Modern Era
During the early 2010s, technology shifted from traditional PCs to powerful smartphones, tablets and other smart devices and we needed to evolve with it. Building on the electronics repair expertise developed through Link-Level, we were ideally placed to support and repair an increasingly sophisticated generation of technology. We noticed that many other IT repair shops were hesitant to adapt to the rapid growth of Apple, with many refusing to support them at all. We chose to invest early in developing our Apple repair expertise and embrace this rapidly growing market. Utilising our electronics repair experience and advanced diagnostic capabilities, we developed the specialist knowledge required to support increasingly complex Apple products. This commitment helped us earn a strong local reputation as a trusted Apple repair specialist, supporting businesses and home users with professional quality repairs. In 2020, we relocated from Radway Green (near to Alsager) to a purpose-built workshop in Crewe, creating a modern repair environment designed for today's technology. Complete with dedicated ESD protection and specialist diagnostic equipment, the facility enables us to safely repair everything from Apple devices and laptops to complex electronic systems. In 2024, we became an authorised Apple Independent Repair Provider (IRP), further cementing our reputation as a trusted Apple specialist. Successfully passing Apple's rigorous approval process who recognised our commitment to repair quality, technical excellence and customer service. Today, customers benefit from genuine Apple parts, Apple-certified technicians and repairs completed to Apple's approved standards.
Our Resident Electronics Expert
One of the original founders of Link-Level Services, Alan remains a valued member of the team as our resident electronics guru. Drawing on decades of experience in electronic diagnostics and component-level repair, he specialises in tackling complex faults that many others would consider beyond repair, providing a level of expertise that is increasingly hard to find.
Staying True to Our Roots
While technology has changed dramatically over the years, we have never lost sight of our roots. Drawing on the electronics repair expertise established by Link-Level, we continue to carry out projector and electronic repairs to this day.
Our ability to diagnose faults down to component level has earned MBS IT Ltd a reputation as a UK leading projector repair specialist, with customers sending equipment to us from across the country. In an industry where replacement is often preferred over repair, our decades of experience and deep understanding of electronics allow us to provide a level of expertise that is increasingly rare.
From Computer Shop to Technology Partner
Over the past decade, our IT support services have evolved from an extension of our repair offering into the core focus of the business. Building on decades of technical expertise and hands-on engineering experience, we have grown into a dedicated Managed Service Provider (MSP), helping organisations embrace technology with confidence. Today, managed IT services, cyber security, cloud solutions and technology consultancy sit at the heart of what we do, supporting businesses across Cheshire, Staffordshire and beyond with proactive, secure and reliable technology solutions. While our services have evolved, our commitment to customer service remains unchanged. Many of the businesses we support today have been with us for more than 10 years, reflecting the long-term partnerships, trusted advice and dependable support that continue to define MBS IT.
Adapting to a Changing Cyber Landscape
In 2023, our owner Ian Carroll began to step back from the day-to-day running of the business and enjoy a well-earned retirement, our Technical Director (Matthew Kidd) took on leadership of the company's operations and drove the adoption of a security-first managed service model, mandating a secure baseline for support customers and encouraging customers to implement secure and resilient systems. With a renewed focus on IT and cyber security, we are now able to deliver greater value, stronger protection and more proactive support to our small business clients than ever before.The cyber threat landscape continues to evolve, and small businesses are now a prime target for cyber criminals. We believe security should be the foundation of every IT system, not an afterthought. By helping our clients implement robust cyber security controls and resilient technology solutions, we enable them to operate with confidence, minimise risk and focus on growing their business.
Today, Matthew Kidd leads MBS IT, building on over 15 years of experience and a passion for helping small businesses get the most from technology. Having joined the company in 2011, he has helped guide its transition into a modern, security-focused MSP. In 2026, he achieved CISSP certification, a globally recognised cyber security credential, reinforcing MBS IT's commitment to cyber security and technical excellence.
Looking for reliable Managed IT Services? Contact MBS IT Ltd today and let us take the stress out of managing your business technology.
Contact Us
Telephone: 01270 874700 Mon - Fri (08.30 - 17.00)
Our Office Address
MBS IT Ltd, Alexandra Suite, Gresty Road, Crewe, CW2 6EB
